Client Systems Technician

Ends 22 Mar 2018 (in 3 months)

The Client Systems Technician will provide the knowledge, skills, and abilities necessary to meet Government specified client system service support requirements on-site at Tinker Air Force Base. Position requires providing recommended solutions for technical Information Technology (IT) issues. CSTs are required to accomplish IT touch labor and remote login support for desktop computers, electronic tools (eTools), and Industrial Network clients (Point of Use Vending Machines). The anticipated average workload for contractor support is approximately 11,000 devices.
Specific Requirements:
Provide desktop support services for hardware, software and services necessary to support desktop and laptop computers and associated peripheral devices, including Voice over Internet Protocol (VoIP) phones. Examples of services include: patch management, equipment moves, desktop hardware or software malfunctions, printer malfunctions, and installation of new hardware or software, desktop connectivity issues, Blackberry/IOS device issues and In/Out processing.
Manage equipment control devices like hot rack; and, ensure devices in laptop lockers and hot racks are properly imaged, remain on-line, and all patches are current. Coordinate with appropriate Information Technology Equipment Custodians (ITECs) to ensure devices removed from laptop lockers and hot racks are replenished and up-to-date.
Develop, maintain and document processes for desktop configuration management and associated implementation of upgrades and maintenance. Manage standard desktop images using remote distribution tools such as System Center Configuration Manager (SCCM).
Develop and document efficient processes for PC, printer and PC-related hardware deployment and software application deployment; provide general troubleshooting and problem resolution. 
Develop and maintain user manuals, documentation, and customer education materials; maintain current Virus protection and AFCERT compliance and manage government provided anti-spyware software.
Receive and respond to trouble calls from users, FSA/CST or service desk technicians, and requesting assistance on technical problems. All requests for support will be documented in an Approved Information System (AIS) as directed by the government (e.g. Remedy).
Provide technical support for installs, configurations, upgrades, and advanced troubleshooting on communication problems, application problems, internet operation.
Job Requirements:
Associates degree or two (2) years of formal technical training and a minimum of two (2) years of related experience; or an equivalent combination of related training and experience
Must have, or be able to obtain, and maintain minimum of a Secret security clearance
Current CompTIA Security+ CE
Excellent communication skills
Preferred: Two years specific IT related computer support service experience and Military background
It is the policy of PAR to prohibit all forms of discrimination and to affirmatively implement equal opportunity to all qualified employees and applicants for employment without regard to race, color, creed, religion, sex, age, military status, national origin, disability, marital status, predisposing genetic characteristics, sexual orientation, or other legally protected status and positive action shall be taken to insure the fulfillment of this policy.

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