Customer Support Analyst

Ends 18 Aug 2018 (in 3 days)

About VoltawareVoltaware is a dynamic London-based start-up at the forefront of energy monitoring and electricity usage itemisation.We’re developing machine learning algorithms and building UX optimised interfaces to deliver real data insights to business and domestic users.The TeamYou’ll be joining an international team of entrepreneurs, engineers and designers with a history of successful application development and an enthusiasm for innovation and developing cutting edge applications.We are looking for a self-driven individual capable of shaping and maintaining the key elements of excellent customer support. The successful candidate will join a new industry which is already beginning to occupy a vital role as society becomes ever more energy-conscious. Join us for a journey instead of a job!ResponsibilitiesUnderstand and operate Voltaware’s Customer Support SystemProvide assistance with customer queries and for sales teams setting up accounts and configurationsEnsure all incidents and requests are rapidly analysed and resolved in accordance to the contractual SLAGDPR and security awareness - ensuring rigorous adherence to these policiesRequirements:Technology oriented Be proactive to make Customer Support effort more efficientStrong oral and written communication skills are essential!Preferred Experience:Previous Customer Support roles preferableExperience working with tech companies Have worked with international and remote teamsMultilingual, French, or ItalianIn addition to your CV, please submit the answer to the following question:What excites you about working in a start-up?

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