Do you love working with people from all ages and backgrounds? Can you provide service with a smile to thousands of customers, every day? Come and work with a great team, in a beautiful location.
We have three vacancies in this role; two of the vacancies will be required to work 13 hours a week approximately, with one vacancy offering 22.5 hours per week approximately. You will be required to work at least two weekends a month plus bank holidays and event days when required. When applying please indicate your preference of either 22.5 hours or 13 hours per week.
These roles will be primarily based outside as the first visitor welcome point; as such one of the most important areas of the visitor experience journey.
What it's like to work here:Visitors lose themselves in this romantic moated manor house, described by David Starkey as 'one of the most beautiful and interesting of English country houses'. Ightham Mote, built nearly 700 years ago, has seen many changes and been owned by Medieval knights, courtiers to Henry VIII and high society Victorians. The welcoming team provide a fantastic customer service, and in joining this team, you’ll become part of the family too.
Ightham Mote has daily garden tours taking in the breathtaking south lake. Local plants and produc are available for visitors to purchase from the Cutting Garden and shop. It is a perfect spot for picnics, enjoying the views of the ornamental lake and informal lawns.Click here for more information about this location
What you'll be doing:Visitors are a vital part of what we do. As the Visitor Welcome Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. You’ll tell them about the amazing work we do and what their money is funding.
Please also read the full role profile attached to this advert.
Who we're looking forThis job is all about providing excellent customer service. We’d love to hear from you if you have:
- A can do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team
- Good understanding of the National Trust and what we do
Click here to find out more about the benefits we offer to support you.
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year !