Company Overview
Mosaic makes it simple to go solar by leveraging technology and financial innovation, with a goal of providing
access to clean energy for everyone. We are looking to collaborate with passionate, thoughtful people who
want to make a real social impact while working to solve climate change. Come join our team centrally located in Phoenix (Midtown) and help build the movement towards 100% clean energy for all.

The Opportunity
Solar Mosaic is searching for a Vendor Manager to join a Consumer Lending Servicing Group. The group
is tasked with providing world class service to Mosaic Solar and Home Improvement customers and
investors. This position is responsible to both internal and external customers.

This role manages various aspects of vendor management, overseeing relationships with providers of
critical services for the servicing platforms. The incumbent is ultimately responsible for managing the
servicing strategy and objectives of our key vendor partners for our loan products as well as portfolio

Primary responsibilities include:
● Manages vendor requirements and timelines to ensure they are aligned to the goals of the business
and our partners
● Manages inventory of process and systems enhancements, assisting in prioritization and tracking of key
milestones with vendor partners
● Manages daily oversight of vendor management practices
● Ensures that costs are managed tightly working with finance to accurately reflect costs in
forecasts and budgets
● Ensures that critical vendors are delivering services in accordance with SLAs and that they are
consistent with service and quality outlined in contracts
● Ensures compliance with Vendor Management Policy and Procedure requirements
● Manages the contract renewal process

● Experience managing vendors
● Experience with Consumer Lending products
● Proficient in Consumer Loan Collections Strategy and Recoveries
● Strong background in project management and requirements development/documentation
● Experience with building and maintaining effective relationships with stakeholders, clients, peers,
supervisors, subordinates and other internal company staff
● Experience with managing risk management activities ensuring both service and quality levels are
adequately maintained

● Bachelor’s Degree preferred
● Current experience managing a consumer loan portfolio and a team of customer service and
collection personnel
● 5 years’ experience directly related to managing vendor relationships preferred
● Skilled in project management and business analysis

Additional Skills
● Bilingual (English / Spanish)
● Experience in Financial Services and/or Solar industries
● Familiarity with Salesforce, Excel, DocuSign, Google suite

Why Mosaic
As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic
team. We provide competitive salaries, quality healthcare and an enjoyable, be-yourself office environment. We
are deeply mission and vision driven, have unlimited vacation days, and support flexible schedules when
needed. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional,
flexible, self-starter attitude. We believe in hiring the best, the brightest, and cultivating a culture of
collaboration and appreciation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or,
disability status.

Loan Ops/ Servicing

8 days ago - source

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