Part-time, Contract
£16,832 a year


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The project operates across Swansea working with rough sleepers providing basic humanitarian aid in the community, with the aim of engaging vulnerable individuals in support services and signposting to relevant support. The project is funded through the Housing Prevention Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing

Purpose of Role

To provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This role is subject to an enhanced DBS check

Main Duties, Responsibilities and Person Profile

Main duties and responsibilities

1. To assist in the preparation and distribution of food to those sleeping rough in the community and provide housing related support.

a) To prepare food for distribute to the street homeless:

i. Ensuring food is portioned and wrapped appropriately.

ii. Ensuring work areas, equipment, utensils and dishes are cleaned and stored away as appropriate.

iii. Ensure food is stored correctly

b) To distribute food to rough sleepers and street homeless at various location in the Swansea area

c) To assist in delivering the emergency bed provision, maintained by the RSIT team.

c) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

d) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

f) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

g) To support Service Users with particular reference to:

  • Assisting with the delivery of project inductions to new Service Users.
  • Carrying out the day to day tasks and activities of Service Users' support plans.
  • Applying the basic principles of various conversational and psycho-social intervention skill sets to the benefit of the Service User.
  • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
  • Enabling Service Users to have a means of expressing their views and that this expression receives appropriate consideration.
  • Actively involving Service Users in their support.
  • Actively involving Services Users in the project and/or organisation.
  • Assisting with referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
  • Assisting Seniors Support Workers (SSW) in reviewing of needs and support plans and updating the relevant records with authorisation from a SSW.
  • Assisting SSW in reviewing risk assessments and updating relevnat records with the authorisation, or in the absence of, a SSW.
  • Discussing and observing Service User’s levels of control, understanding and involvement and updating the relevant records with authorisation from a SSW.
  • Representing and advocating with/for Service Users.
  • Assisting with a realistic, manageable and controlled planned service withdrawal.

h) To maintain accurate and up to date records of Service Users’ issues and support according to procedure.

i) To maintain regular communication with SSWs relating to the need for changes to Service Users' needs and risk assessments and support plans.

j) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.

a) To assist with the gathering of information relating to objectives and targets.

c) To ensure that records of Service Users accessing the service are maintained.

d) To provide statistics and other information as requested by managers.

3. To assist in the overall running of the project.

a) To work in line with all Wallich policies and procedures.

b) To participate in own supervision.

c) To undertake relevant training.

d) To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

e) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

f) To ensure adequate administrative records are kept.

g) To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

h) To take part in all aspects of lone working as directed by the policy.

i) To partake in a team handover where applicable.

j) To undertake other duties within the remit of the post.

4. Other

a) To work and travel across Swansea, and further afield, as and when required

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the organisation. This job description is subject to regular review.

Person Profile

1. Knowledge

a) Basic knowledge of current Homelessness Law, the Criminal Justice System, DWP Benefits, and the current legal framework within which you are expected to work.

b) Basic knowledge of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

d) Basic knowledge of how your personal life can have positive and negative impacts on your own performance and attendance.

e) An understanding of the need for professional boundaries.

2. Experience

a) Experience of working with vulnerable people.

b) Experience of housing related support or homelessness (this can be from a personal perspective).

c) Experience of delivering support is desirable.

d) Experience of recording your work in digital systems is desirable.

e) Experience of engaging with diverse people in a non-judgemental way.

f) Experience of dealing with challenging situations.

3. Other

a) Confident and able to lone work on own initiative

b) Driving licence and access to a vehicle is essential.

b) Ability to communicate in Welsh is desirable but not essential.

Interview date: 20th August 2019

Induction details:
New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.

8 days ago - source