Blaenau Gwent
£16,322 a year


The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Project Description

The project operates across Blaenau Gwent (West) working with vulnerable adults providing housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing

Purpose of Role

To provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To visit people in their homes or in the community and provide housing related support

a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c) To manage referrals according to the procedures and eligibility criteria of the project.

d) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

e) To support Service Users with particular reference to:

i) Providing project inductions to new Service Users.

ii) Carrying out the day to day tasks and activities of Service Users’ support plans.

iii) Applying the basic principles of various conversational skill sets to the benefit of Service Users.

iv) Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

v) Actively involving Service Users in their support, the project and/or organisation.

vi) Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

vii) Supporting a Senior Support Worker in reviewing needs, risks and support plans.

viii) Discussing and observing Service User’s levels of control, understanding and involvement and providing this information to a Senior Support Worker.

ix) Representing and advocating with/for Service Users.

x) Implementing a realistic, manageable and controlled planned service withdrawal.

f) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g) To maintain regular communication with Senior Support workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

h) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.

a) To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

b) To ensure that records of Service Users accessing the service are maintained.

c) To provide statistics and other information as requested by managers.

3. To assist in the overall running of the project.

a) To work in line with all Wallich policies and procedures.

b) To participate in own supervision.

c) To undertake relevant training.

d) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

e) To ensure adequate administrative records are kept.

f) To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

g) To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

h) To take part in all aspects of lone working as directed by the policy.

i) To partake in a team handover where applicable.

j) To undertake other duties within the remit of the post.

4. Other

a) To partake in rota and on call system as required.

b) To work and travel across Blaenau Gwent (mostly West and occasionally in the East region)

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.

Person Profile

1. Knowledge

a) Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits.

b) Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability.

c) Basic knowledge of how your personal life can affect your own performance and attendance.

d) An understanding of the need for professional boundaries.

2. Experience

a) Experience of working with vulnerable people.

b) Experience of housing related support or homelessness (this can be from a personal perspective).

c) Experience of delivering support is desirable.

d) Experience of recording your work in paper or digital systems is desirable.

e) Experience of engaging with diverse people in a non-judgemental way.

f) Experience of dealing with challenging situations.

3. Other

a) Confident and able to lone work on own initiative.

b) Driving licence and own vehicle is essential.

c) Ability to communicate in Welsh is desirable but not essential.

Interview date: 22nd August 2019

All Wallich staff are required to attend a 5 day induction in Cardiff at the commencement of their employment.


8 days ago - source