London
Permanent
£26,536 a year

Please read the candidate information pack for more detail.

Live Services is part of the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.
This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations.

In order to achieve this, Live Service must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.

To be successful in this role you will have experience of working in an IT Service Delivery environment along with experience of data analysis/reporting.

You will have an understanding of the procedures and processes used to implement service performance, excellent interpersonal or customer service skills and proven experience of administration, customer or service delivery.

The successful candidate will:

  • Apply expertise in IT Service Management, and support the use of best practice across the command. With remit across Service Management processes,
  • Work flexibly to understand the demanding environment in which we work, to help build and execute pragmatic approaches to managing our IT estate, and to help build the capability of the team.
  • Work with officers from across the NCA, and work closely with other members of Technology Command to understand, manage and respond to day-to-day operational matters


***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***

Qualifications

The following qualifications/skills are essential to the role and proof will be required at interview:

  • Experience of working in an IT Service Delivery environment
  • Experience of data analysis/reporting

Failure to provide evidence at interview may result in your application not progressing to the next

Technical skills

We'll assess you against these technical skills during the selection process:

  • National Insurance Number - Required for monitoring purposes only.
  • An understanding of the procedures and processes used to implement service management
  • Excellent interpersonal or customer service skills.
  • Proven experience of administration, customer or service delivery.

We only ask for evidence of these technical skills on your application form:

  • National Insurance Number - Required for monitoring purposes only.

Benefits

Pensions

Civil Service pension schemes may be available for successful candidates.

Benefits

All officers in the NCA are members of the UK Civil Service. You will be eligible for:
  • Civil Service pension scheme
  • 26 days annual leave rising to 31 on completion of 5 years continuous service
  • Training and development opportunities
  • Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Allowances

Roles based in London will receive an additional London Weighting of £3,258.


29 days ago - source