Req ID: 158647
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 14,000 people worldwide.

We are recruiting for a Senior Air Exports Co-ordinator to work with our Key Accounts. The role will be providing a high level of customer service to our customers. This will be through taking bookings arranging collections and looking after the profitability on all shipments.


  • Interface with Gateway, On-site operators, Finance and Key Account Manager Manager.

  • Follow company standards and governance guidelines as laid down for Air and Ocean Freight (banned commodities, restricted countries, hazardous goods and sanctioned countries)

  • Adherence to area finance guidelines (eg. Customer credit)

  • Follow processes and SOPs as well as department Work Instructions

  • Awareness and action to assist delivery of individual/departmental/BU KPI’s

  • Communication with destination houses and customers

  • Understanding and the use of Internal/external software applications

  • Comply with aviation security regulations

  • Effective use of relevant air product services, guidelines and rates (eg. use of air gateway)

  • Resolution of operational irregularities as per SOP

  • Providing quotations for extended business

  • Recording of quotations and ensure follow up

  • SAP-file-closing / ensuring data quality

  • Deliver individual and departmental KPI’s

  • The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business

Decision Making Authority

  • Approval levels as per responsibilities and authorities of the current SOP

  • As delegated by the department Manager


  • Commercial experience

  • Functional experience in Air Exports preferred

  • Knowledge of Panalpina products and services

  • Knowledge of freight software tools


  • Process oriented

  • Customer focused

  • Good communication and interpersonal skills

  • Able to work independently, where required and within a team

  • Able to solve problems

  • Able to use own judgment

  • Able to prioritize and meet advised deadlines

  • Focus on output

  • Strong computer skills on Microsoft Office

  • The ability to adapt to in-house operating systems


  • Fluent in English (spoken and written)

Specifics for Job / Environment

  • Given immigration restrictions in the UK/IE, work permits for this position for non EU nationals are unlikely to be granted. In the circumstances, non EU nationals who do not already have the right to work in the UK should ensure that they will be granted such a permit before applying