East Markham

Have you worked hard to develop your technical knowledge in Property Claims and have a passion for helping others do the same?

We are hiring for an experienced Property Claims Technical Trainer to work with our Property Management team and learning professionals in Claims to help build capability; all with the purpose of keeping the Customers at the heart of what we do, and becoming the best in class Property function.

What You’ll Do

  • Partner with a learning designer to assess, identify, and build technical learning for the Property claims business unit by working closely with the claims operation to understand operational priorities, challenges and needs and assess effectiveness of corresponding learning programs.
  • Work with a learning designer to identify learning objectives and most effective methods for training required technical content i.e. online, video, job aid, in-class training, file clinics etc. and deliver training, where appropriate.
  • Work collaboratively and effectively with Property subject matter experts and professionals across Canada to transfer their knowledge into learning programs and materials that develop the Property staff’s technical knowledge and skills.
  • Proactively engage with underwriting, broker distribution, and other claims functions to anticipate, identify and develop necessary claims learning programs based on changing organizational programs, priorities and strategies.
  • Ensure the training logistics (e.g., facilities, production of training materials) are coordinated. Ensure scheduling, participant enrollment and the maintenance of appropriate participant tracking/record keeping.
  • Works with key stakeholders and members of the learning team to build the development of an annual prioritized Technical Learning and Development plan for the Property department that includes, but is not limited to, ongoing needs, education related to new products, legislation, technology, quality review trends, and strategic priorities.
  • This job requires occasional travel across Canada

What You’ll bring

  • Property adjusting experience in bodily injury
  • Willingness to learn Learning & Development best practices around adult learning, program needs assessment, design, development, delivery, outcome assessment and ongoing improvement
  • Proven ability to work independently, drive results through collaborative, outcomes-focused relationships with multiple internal stakeholders
  • Strong initiative to identify and address learning program needs
  • Strong customer focus, negotiation and decision making, problem solving, and analytical thinking skills
  • Strong leadership skills with ability to lead, motivate, challenge and influence cross functional teams and deliver superior results in a matrixed reporting environment
  • Strong collaborator with the ability to build trust and credibility with both internal and external stakeholders
  • University degree in related field

What you’ll get

  • A salary and bonus opportunity.
  • Exceptional Career Development opportunities.
  • We’ll support your professional development education.
  • annual $300 fitness and wellness incentive and healthcare benefits .

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

6 days ago - source

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