The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.


The Referral Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.


  • Ensures that requests for homecare service are filled promptly and scheduled into computer in a timely manner
  • Ensures that homecare schedules are complete and accurate in computer and update as changes occur
  • Reviews Santrax records daily to ensure that all staff are at clients as scheduled, follows up immediately on any discrepancies
  • Monitors "No Show Alerts" and follows up to adjudicate in a timely manner
  • Reviews all scheduled homecare daily in preparation for payroll review and billing approvals by manager
  • Reports any client or staff issues to supervisor promptly

General Functions:

  • Participates in "On-Call" handoff meetings as necessary
  • Maintains on-call logs
  • Performs any other functions as requested by supervisor

In this role you will:

  • Schedule caregivers (CNAs & HHAs) for private pay home visits
  • Communicate scheduling changes with client families
  • Pull Santrax reports on a weekly basis
  • Participate in on-call as needed
  • Provide solid front line customer service to clients, caregivers and families

Required Qualifications

  • High School Diploma or equivalent
  • less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
  • Proficient with medical terminology
  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
  • Experience with Electronic Medical Records
  • Excellent professional communication abilities, at all levels within the organization and with patients, at all times
  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

  • Bachelor's Degree in Healthcare or Business Administration
  • Knowledge of ICD 10 and CPT coding
  • Referral experience
  • Medical Assistant or Professional State Certifications related to healthcare
  • Bilingual in English and Spanish

Additional Information

Scheduled Weekly Hours


5 days ago - source