Position Summary: The role will support in the day to day maintenance of the Jo Malone London digital learning platform. Responsibilities shall include bit are not limited to asset and content management, translation workflow, KPI reporting, new market launch support, helpdesk management

Roles & Responsibilities

New Market Launch Support:

  • Collate all copy for product library and ensure accurate entry into excel.

  • Collate all product relate images and assets.

  • QA of all translated learning content.

  • User CSV collation and management.

  • Post launch performance reports.

  • Liaise with markets to create local e-learning helpdesk emails

Content and Asset Management/Translation Workflow:

  • Liaise with Global Creative to collate all relevant static visual assets for content production.

  • Create and manage Global Education visual asset bank.

  • Create and manage Global Education digital content library.

  • Manage all content on myworldofjomalonelondon.com across all languages.

  • Liaise with Regional/Market Education teams to ensure Content Creation Governance

Helpdesk Support:

  • Resolve all queries on the English e-learning Helpdesk email.

Learning Analytics:

  • Generate and cascade monthly KPI reports

  • Produce quarterly learning analytic reports to inform content creation.


  • Proven experience working in the e-learning space.

  • Experience with Drupal

  • Intermediate skill in Articulate 360

  • Advanced skill in Microsoft Excel

  • Intermediate skill in Adobe Indesign

  • Basic project management skills preferable

Job: Education / Training

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 190118