We have a unique opportunity for someone who is looking for an exciting new position.
Sutton Hoo is home to one of the most significant archaeological discoveries of all time.Every year 100,000 people visit Sutton Hoo and thanks to the support of th eHeritage Lottery Fund, Sutton Hoo is now undergoing a £4 million project which will radically enhance the experience for visitors. The site is due tore-open in Spring 2019.
Releasing the Sutton Hoo Story isa project that will interpret Sutton Hoo in a new light, giving primacy to its archaeological landscape and the powerful and evocative stories it has revealed. The project will radically enhance the visitor experience, improve visitor infrastructure and increase financial sustainability, as well as developing dynamic new interpretation and learning programmes.
What it's like to work here:The Anglo-Saxon burial site of Sutton Hoo, near Wood bridge, Suffolk, is home to a series of burial mounds including the famed Mound One ship burial, thought to have potentially been the resting place of the Anglo-Saxon king Rædwald. Excavated in 1939 this "incredibly significant treasure trove"changed the way that we thought about the Dark Ages and the history of England.
The site also has an Exhibition Hall, Tranmer House (which was the home of Mrs Pretty who instigated the original archaeological dig), walks and woodland area plus a café, shop, book shop, event space and visitor reception area.
Click here for more information about this location
What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Please also read the full role profile attached to this advert.
Who we're looking forTo be fantastic in this role you’ll need:
- Genuine enthusiasm for working with people
- Excellent customer service skills
- The ability to work to sales targets, and confidently sell our membership benefits
- Good understanding of the National Trust and what we do
- A willingness to learn new skills, and a can do attitude
- Experience of working in a customer service or sales team
- Some cash handling experience
Find out about the benefits we offer to support you on our NT benefits page (click on the link in the grey box from our advert page).
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year !