The Human Development and Family Studies department at Iowa State University is seeking qualified applicants to join our team as an Instructional Support Specialist to be filled at a level II or III. The position is primarily responsible for technical support for the learning management system (LMS) maintained by the Child Welfare Research and Training Project (CWRTP) to meet deliverables on behalf of a contract with the Iowa Department of Human Services (DHS). This individual will work collaboratively and communicate with CHS IT, University IT, and DHS IT on behalf of CWRTP. The focus is on day-to-day support for the LMS to ensure end-users have access to online courses. Responsibilities include maintaining accurate and timely communication with regard to LMS status and changes, troubleshooting and resolving issues as they arise, and escalating issues when required. This individual supports CWRTP staff in their use of the LMS and related instructional technology tools, and assesses various technical needs for online training delivery. Position responsibilities also include assisting with setup of online courses with integrated recorded and streamlined content, providing functionality testing in different settings, responding to questions from end users, providing support for webinar delivery, and developing tutorials and resource guides. This individual will also provide indirect supervision to instructional support student assistant.

In addition to the duties above, the Instructional Support Specialist III will provide indirect supervison of student workers.

The successful candidate will possess excellent customer service skills with people of all levels of technical background. Strong verbal and written communication skills and attention to detail are also essential. This position falls within an annual contract between Iowa State University and the Iowa DHS that has been in existence since 1991. Iowa State University offers excellent benefits, including a comprehensive health care plan, a retirement plan, and generous paid vacation and sick leave.

About Iowa State University and the Ames Community

Iowa State University is classified as a Carnegie Foundation Doctoral Universities: Very High Research Activity, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 34,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted one of the best college towns in the nation.

Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented populations, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.

All employees are expected to exhibit and convey good citizenship within the program, the department, college, university activities, collegial interactions, and maintain the highest standards of integrity and ethical behavior.

Required Education and Experience

Bachelor’s degree and 1 year of related experience.

Supplemental Required Education and Experience

The requirements above are for the Instructional Support Specialist II.

Instructional Support Specialist III: Bachelor’s degree and 2 years of related experience

Preferred Education and Experience

~Experience providing technical support and service to people with all levels of technical background
~Experience troubleshooting technical issues
~Experience with instructional design
~Experience with audio/visual equipment
~Experience with course/video editing software and authoring tools

Location (if other than Ames) Additional Information

All accrued vacation must be used during term of this appointment, any unused vacation will be forfeited upon termination from Iowa State University.

Position renewal is subject to continuing availability of funds.

Department Contact Name Jan Melby Department Contact Phone 515-294-6392 Department Contact Email Department/Unit Website Application Instructions

To apply for this position, please click on “Apply for this Job” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact Information for Three References

If you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Special Instructions Summary Guaranteed Consideration Date 05/29/2019 Pre-Employment Screening

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Quick Link EO Statement

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

4 days ago - source

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