Cardiff
Contract
£34,340 a year

Introduction

The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1) Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse.

2) Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3) Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4) Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The Wallich operates across Wales, supporting homeless and vulnerably housed individuals to establish control and independence in their life. At the core of the support we offer is participation and progression, giving our service users the opportunity to shape and guide the work of both their local projects and the organisation in general and to develop skills, experience and qualifications to participate in volunteering and/or employment.

The Operational Directorate is responsible for overseeing all operational management of the charity, ensuring that high standards are set and met within all of our services. The department is also responsible for business growth, business support-based systems and business performance.

Purpose of Role

1. To oversee all aspects of Participation and Progression programmes.

2. To ensure the Charity's continuing financial viability and provide a consistently high standard of meaningful activities.

3. To assist the Senior Management Team in the growth of the Charity.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. Management of Operational Staff

a) To provide management, motivation, support, leadership and delegation to all the Participation and Progression Team staff and establish and maintain effective systems for staff communication and briefing.

b) To hold regular meetings with Project Managers/individual members of staff to discuss performance training and progress against targets.

c) To ensure that all staffing matters are dealt with in accordance with employment legislation, best practice, and the Charity's own terms and conditions of employment; to bring to the attention of the Director of Operations any matters such as long term sickness or conduct which could result in serious disciplinary action against a member of staff, and to deal directly with disciplinary matters, according to procedures.

d) To recruit and appoint staff as necessary.

e) To identify staff training needs and ensure that necessary training is provided in collaboration with the L&D Advisor.

2. Financial Management

a) To ensure that all Participation and Progression programmes' financial viability is maintained and strengthened through income maximisation.

b) To support the preparation of individual programme budgets on an annual basis and ensure each programme's performance is effectively monitored against budget.

c) To ensure that all programmes' financial transactions are properly controlled.

3. Client Involvement in Policy Development and Strategy

a) To ensure client involvement in the development and implementation of policies.

b) To champion client involvement in the development and implementation of policies.

c) To champion client involvement in all aspects of the Charity's work.

d) To monitor the impact of the Participation and Progression programmes.

e) To lead on Client Involvement Strategy and work with the Area Managers to ensure that it is innovative and reflects the work we do.

f) To ensure that new opportunities are presented as appropriate and new sources of funding, if necessary are identified.

g) To coordinate the provision of support and guidance to Area Managers and operational staff to deliver the Strategy.

h) To produce an Annual Impact Assessment on the delivery of the Strategy.

4. Quality

a) To continue to develop and monitor client focused Quality for the Operations Directorate to ensure that there is a high quality service delivery to the clients.

b) To monitor the quality of support services and report the results to the Deputy Director of Operations and Senior Management Team.

c) To lead and continually develop the Reflect to Perfect Shadow Board ensuring fair and equal access of opportunity across Wales

d) To work closely with Area Managers to continuously improve service delivery. Ensure that clients are involved in the development, implementation and auditing of quality standards.

e) To lead on monitoring complaints, compliments and suggestions so that recommendations can be made of how to improve service delivery to clients.

5. Employment and Training

a) To devise employment and training programmes (subject to funding) that meet the needs and aspirations of clients.

b) To work closely with the HR Team to provide appropriate support and mentorship to staff progressing through Participation and Progression programmes into work.

c) To work closely with the Fundraising and Partnerships Team in the development of programmes with the business community for the benefit of clients.

6. Client Volunteering

a) To develop and promote volunteering programmes, working closely with Area and Project Managers, ensuring that all clients across the Charity have equal opportunities for inclusion.

b) Produce an Annual Impact Assessment on the delivery of the volunteering programmes.

c) To develop funding opportunities to enhance client volunteering work across the Charity.

7. Public Relations and Promotion

a) To actively promote the Charity as a provider of housing, support and P & P programmes, particularly in the field of housing support for homeless people.

b) To represent the Charity to all stakeholders in the communities in which it works with local authorities and other organisations working in housing and support.

8. General

a) To assist in the preparation of funding and grant applications.

b) To coordinate the set-up of new P & P programmes.

c) To ensure that the Charity's corporate policies and procedures are adhered to (Health and Safety, Equal Opportunities, Safeguarding, Data Protection)

d) To carry out any other duties reasonable required by the Deputy Director of Operations.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the organisation. This job description is subject to regular review.

Person Profile


Key: App – Application/CV CQ – Certificate of Qualification Int – Interview


Education and Qualifications

Essential

Desirable

How Assessed


GCSE Grades A to C/NVQ Level 2

P


App / CQ



Experience

Essential

Desirable

How Assessed


Established at management level


P


App


Experience of developing successful and cohesive teams and a track record of successfully managing people, harnessing their strengths and talents, and valuing their diversity.


P


App / Int


A track record of delivering continuously improving housing management, and support services and successfully involving service users and residents in service development.


P


App / Int


Experience of the application of equality and diversity in service delivery.

P


App / Int


Experience of financial management including the management of budgets and interpretation of financial information.


P


App / Int


A track record of successfully delivering organisational change, which has had a positive impact on the organisation’s structures, accountability and financial management.


P


App / Int


Experience of policy development at a strategic level which includes implementing action plans and work programmes in line with agreed timescales and performance targets.


P


App / Int


Experience of building and maintaining effective partnership and stakeholder relationships.

P


App / Int


Experience of developing new business opportunities.

P


App / Int


Experience of applying ICT skills to improve organisational efficiency and effectiveness.


P


App / Int


Experience of Supporting People and providing services to homeless people.


P

App / Int


Personal Qualities and Competencies



Commitment to organisational excellence, with an engaging leadership style and the ability to inspire others.


P


Int


Able to both lead and work as a member of a team, acting and thinking collaboratively.


P


App / Int


A strategic thinker with the ability to translate the vision of The Wallich into deliverable aims, objectives and work programmes.


P


App / Int


The ability to promote the Charity as the organisation of choice for Supporting People/HSG services.


P


App / Int


The ability to set out a vision to identify and secure the appropriate business opportunities for the region.


P


App / Int


Comprehensive understanding of risk management.

P


App / Int


Excellent interpersonal, communication, and negotiating skills, able to establish a rapport and credibility with a wide range of stakeholders.


P


App / Int


High level of influencing skills, with the intellectual capacity to be both robust and persuasive when required.


P


App / Int


High level of literacy, numeracy and analytical skills, with the ability to get to the heart of the matter quickly and summarise the salient points clearly and succinctly.

P


Int


A role model for the Charity’s values and a strong sense of ethics in all decisions and actions.


P


Int


Enthusiastic, resilient, resourceful and committed to high quality customer services.


P


Int


Able to attend evening meetings and occasional weekend meetings.

P


App / Int


Other

Essential

Desirable

How Assessed


Able to drive with access to own vehicle.


P


App



Able to communicate in Welsh.


P


App


8 days ago - source