A mobile phone accessories company is looking to add an Customer Service Reprehensive /Office Administrative Office .You will be working in an office environment, you will be working to support customers with their technical issues.

Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.
  • Full Time Employment

Qualifications

Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED).
  • Must be at least 18 years of age or older
  • Must type (30 WPM)

Job Type: Part-time

Salary: $18.00 to $20.00 /hour

Experience:

  • Relevant: 1 year (Preferred)

Location:

  • South San Jose, San Jose, CA (Preferred)

Language:

  • English and Chinese (Preferred)

Work Location:

  • One location

Work environment:

  • Office

Communication method(s) used:

  • Phone
  • Email
  • Chat

Hours per week:

  • 10-19

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more


about 2 months ago - source

No longer accepting applications.