To provide an outstanding service to our customers, actively identifying their needs and meeting them with our products and services.

About You

You will have:

  • The ability to build and maintain relationships with internal and external Customers and Members
  • Experience of working in a busy environment whilst maintaining a high degree of accuracy and meeting tight deadlines would be preferable
  • The ability to continuously prioritise and adapt to a changing environment
  • Team players with enthusiasm and motivation
  • Good communication & interpersonal skills
  • Been educated to a minimum of GCSE standard in English & Maths or equivalent
  • Experience of working in a call centre or financial services environment would be desirable
The Details

You will need to:

  • Provide a quality service to respond to the customers’ needs, actively seeking and acting upon opportunities to promote additional services and products, so that their requirements are fully satisfied
  • Comply with all internal, regulatory and statutory standards and controls, so that the requirements of the department and regulatory bodies are met
  • Resolve customer complaints and dissatisfaction
About the Rewards

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

  • 24 days' holiday – which increases after two years’ service
  • an annual bonus scheme based on company and personal performance
  • a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
  • a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

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No longer accepting applications.