$18,993 a year
Permanent

Salary: £18,993 (9.74ph)
Start Date: Monday 18th February 2019
Location: Leeds Valley Park
Shift/Hours: 2 shift options available:

Option 1: Monday to Friday 10am - 6pm
Option 2: Monday to Friday 9.30am - 5.30pm

So, you’re interested in joining VWG as a Customer Case Handler. How do you know if you’re right for the role? Here’s what we’re looking for:

Our ‘ideal’ candidate could be super confident, or maybe slightly shy. Could be outgoing and sociable, or maybe prefers to work quietly by themselves. Could be quick-thinking, great under pressure and a fast learner, or maybe someone who takes their time, is patient and methodical. Could be independent, a leader, always at the front. Maybe needs encouragement, support and training from the get go.

We know that people come in all shapes and sizes. It’s what we experience every day with our customers. Understanding that everyone has different needs and ways of working is vital to giving great customer service.

So, we want you to just be you.

Join our diverse, award-winning customer service teams and help change the face of customer service.

Feel like you could be a great addition to our team? Here’s a little more detail for you:

Enthusiastic and self-motivated, you’ll look after customers who are having trouble with their order or are unhappy with the service they’ve received. Looking after 50 cases at a time over a two week period, you’ll come up with the best possible outcome for each customer and make sure that they’re as happy as can be. Whether that’s sorting out a delivery date, finding a spec solution or speaking to a dealership about a specific incident. We’ll train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to. This is a great opportunity to build a career with us. Working with Capita means you’ll also have access to some great benefits and rewards including:

  • 22 days’ holiday a year (plus 8 bank holidays) This will increase over time, the longer you work with us the more leave you get!
  • mobile phone discounts
  • monthly incentives and prizes
  • cycle to work scheme
  • access to private dental care
  • high-street retailer vouchers.
  • Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.

Not just a job but a career…….

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

$18,993 a year
Permanent


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